Shipping and Handling: Return and Exchange Policy

Shipping Costs:

Homely Home offers FREE SHIPPING Australia Wide.

Handing Times:

All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed.


Shipping Times and Estimated Delivery:

Our distribution centers are located worldwide. Depending on location of the distributor and the item, the shipping time can be anywhere from 7-30 days. We choose the best carriers that have tracking available and average 14 days to deliver their products.


Return and Refunds Policy:

At Homely Home we will offer refunds for these specific cases:

  • The wrong item was received in terms of color, size, or model (evidence is needed).
  • The package has arrived in a damaged condition (evidence is needed).
  • The item arrived in extremely poor quality (evidence is needed).
  • The order went missing.
  • The estimated delivery time has expired. 

If you encounter any of the following issues and wish to return your item and/or receive a refund, please submit your case by emailing and provide information and evidence about your reason for exchange or refund. 

Please note that proof of purchase is required and refunds will only be issued to products in an unused condition within 10 days of receiving delivery.

It is acknowledged that exchanges are subject to product availability at the time of request for exchange. Handling fees may be applicable for exchanges/returns.